Terms & Conditions

Greeting Cards

All sales are final unless the cards arrive damaged or misprinted.

If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number. You can send this information to shop@kristasuh.com. Once we receive that information from you, we will issue a reprint and ship a new product at no additional cost to you. Please note that all complaints regarding product quality need to be reported within two months from purchase in order to be eligible for a reprint.

Lost Packages: If the tracking information for an order says the package was delivered, we are not responsible for reprinting orders that are marked as delivered.

However, if an order is lost in transit and the shipping address you entered is correct, we will reprint and reship a new order at no charge to you using the shipping method you originally paid for:

Standard shipping – up to 12 business days
Expedited shipping – up to 5 business days
Overnight shipping – up to 2 business days
International shipping – typically up to 21 business days*

*When it comes to international shipping, those packages are usually delivered within 1-3 weeks from the ship date through DHL. However, we have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real time, and this sometimes makes a shipment appear to be “stuck” at a certain place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

• Packages being handled by multiple carriers, when handed off to local carriers.
• Local customs department processing time

Due to all of that, we can’t guarantee a delivery date with certainty for international deliveries.

Please make sure to notify us about the delivery issue within two months from the date of purchase to be eligible for a replacement order.

If you entered an incorrect or incomplete address, we will either need to wait for the order to be returned to the vendor and reship it at your cost, or you can place a new order to reduce delivery time. Please note that you will be charged for this replacement order.


Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report via shop@kristasuh.com.

Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer – We do not refund orders for buyer’s remorse or size exchanges. A new order, at your expense, would need to be placed for an updated size.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore we reserve rights to refuse returns at our sole discretion.